Privacy Policy

Bamburgh Castle and Cragside Estate Privacy Policy

About this policy

This policy describes how we use your personal data when you use our websites www.bamburghcastle.com

We also use your data when you purchase our goods or when we provide services to you. This policy is to ensure we help you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained.

This privacy policy applies to Bamburgh Castle and Bamburgh Castle and Cragside Estate (see Who we are and how you can contact us).

Who we are and how you can contact us

We are Bamburgh Castle and Cragside Estate. Our registered office is Bamburgh Castle, Bamburgh, Northumberland NE69 7AU. Our email address is administrator@bamburghcastle.com

What personal data we collect about you

• Personal data that you share with us  to us through our website or by posting on social media sites that we run, such as Instagram, Facebook, Twitter, Google+ and YouTube. Or you may contact us in connection with goods or services that you would like to buy, or have already bought, from us. These include, but are not limited to accommodation, holiday lettings and leisure events. The personal data that you provide to us may include your name, address, email address and telephone number, financial and credit card information, age, gender, access requirements and any further information voluntarily provided to us by you.
• Personal data that we receive from third parties. If we work with other businesses or use sub-contractors these parties may collect personal data about you which they will share with us. These include, but are not limited to, destination marketing agencies and online wedding and event directories that refer you to us so that we can provide you with our services.

• Personal data about your use of our website which includes technical information for example your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and how you navigated to our website, products you searched for, page response times, download errors, duration of visits to certain pages, page interaction information, such as scrolling, clicks, and mouse-overs. This is statistical data about your browsing actions and patterns and does not identify you.
• Personal data from audio and visual recording equipment. This information includes, but is not limited to, CCTV, video recording and stills and aerial photography. CCTV is in operation throughout Bamburgh Castle.

What we use your personal data for

The personal data you provide us with is used to:

• Provide you with relevant information, products and which include but are not restricted to accommodation, holiday lettings, events and ticketing in accordance with your marketing preferences.
• To help us manage and operate our business.
• To review and improve our visitor offering and services.
• Any personal data from third parties is combined with personal data you share with us and used for the purposes described above.

Personal data about your use of our website is used by us to:

• Administer our website and for internal operations, including troubleshooting, data analysis and research.
• Improve our website so it is easy for you to navigate and our content is presented in a way you can clearly access from a computer or mobile device.
• Engage in any interactive features of our offering at your leisure.
• Maintain the security and integrity of our website.
• Evaluate and measure the effectiveness of advertising and ensure any advertising is relevant to you.

Personal data from audio and visual recording equipment is used for, but not limited to:

• Marketing and promotion with your permission.
• Management of our estate.
• Security

 

Cookies

Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites. Cookies are small files of letters and numbers that we put on your computer if you consent to us doing so.

We use session cookies that allow you to be remembered within the website, so any page changes or item or data selection you do is recalled from page to page. This means that you do not get asked the same information that you’ve already given to the site. These cookies are temporary and are erased when you close your browser at the end of your surfing session.

We use tracking cookies. These help us to remember your information and settings when you visit our website in the future. This results in a faster and more convenient access and may enhance your experience of services or functions we offer. These cookies remain on your hard drive until deleted or they expire (they have varying expiry dates, going up to two years).

We also use web analytics cookies to help us understand what content is most useful to our visitors. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by making sure that users are finding what they need easily.

Our cookies do not keep personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all, or parts of our site, and might not be able to shop on the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Please visit www.aboutcookies.org to find out more about cookies.

Personal date you are legally obliged to provide

You are not legally obliged to provide us with any of your personal data however if you choose not to provide us with personal data we may not be able to provide services to you.

Your rights to know what personal data we hold and to control how we use it

Your legal right to know what personal data we hold about you is called the right of subject access. You can exercise this right by sending us a written request at any time. Please do so by sending your request marked Subject Access Request to Bamburgh Castle, Bamburgh, Northumberland, NE69 7DF or email administrator@bamburghcastle.com

Full details of your personal data rights are available on the Information Commissioner’s Office website at www.ico.org.uk.

When we will share your data with others

We may share your data with the following during our ongoing daily operations:

• Business partners, suppliers and sub-contractors we work with to provide you with goods or services that you have requested from us. These include, but are not limited to, property maintenance, wedding and event suppliers and organisers and holiday property lettings.
• We use Mailchimp for our email marketing and data storage, details of their Data Protection Policy can be found  here
• Advertisers and advertising networks.
• Web analytics and search engine providers to help us continually improve and optimise our website.
• Your personal information may be shared with third parties on a one-off basis, e.g. when we are legally obliged to disclose your personal data to comply with any legal obligation, or in order to enforce or apply other existing agreements; or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

How we keep your data safe

All information you provide to us is stored on our secure servers. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Bamburgh Castle and Cragside Estate will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Regrettably the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use your personal data for marketing

Your details are added to our marketing database when you:

• Make an enquiry about our attraction or our services.
• Buy goods or services.
• Grant consent to a third party to pass us your contact details so that we can send you information about our goods and services. Data protection compliance is a prerequisite in our third-party selection process.
• Opt in via other means e.g. offline data-capture forms or competitions.

We may send you marketing communications by email, telephone, post.

You can ask us to only send you marketing communications by a particular method e.g. emails but not telephone calls or about specific subjects for example weddings. You may ask us not to send you any marketing communications at all.

You can check and update your current marketing preferences at any time by calling or emailing us using the details in the section above.

We will only share your personal data with third parties for marketing purposes if you provide us with your consent to do so.

How you can make a complaint

If you have cause to make a complaint about the way in which we have used your personal data please contact Bamburgh Castle and Cragside Estate using the contact details set out above.

You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk however we ask that you contact us in the first instance to allow us to respond and address your complaint first.

How long we will keep your personal data

Your personal data is kept only for the duration of time as the purpose it was collected for. Following this your data will either be deleted completely or anonymised. You can unsubscribe from our e-news at any time using the contact details above. Our Google Analytics are set to ‘do not automatically expire’, identifying that data will be kept indefinitely (Please see our cookie functions).

How we keep this policy up to date

This policy was last updated on 24th May 2018.

This policy is under regular review, we recommend you check this every time you submit personal information to our website. You can access this policy at any time via the link at the bottom of our website and from our e-newsletters.