About this policy
This policy describes how we use your personal data when you use our websites www.bamburghcastle.com
We also use your data when you purchase our goods or when we provide services to you. This policy is to ensure we help you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained.
Who we are and how you can contact us
We are Bamburgh Castle and Cragside Estate. Our registered office is Bamburgh Castle, Bamburgh, Northumberland NE69 7AU. Our email address is [email protected]
What personal data we collect about you
What we use your personal data for
The personal data you provide us with is used to:
Personal data about your use of our website is used by us to:
Personal data from audio and visual recording equipment is used for, but not limited to:
We use session cookies that allow you to be remembered within the website, so any page changes or item or data selection you do is recalled from page to page. This means that you do not get asked the same information that you’ve already given to the site. These cookies are temporary and are erased when you close your browser at the end of your surfing session.
We use tracking cookies. These help us to remember your information and settings when you visit our website in the future. This results in a faster and more convenient access and may enhance your experience of services or functions we offer. These cookies remain on your hard drive until deleted or they expire (they have varying expiry dates, going up to two years).
We also use web analytics cookies to help us understand what content is most useful to our visitors. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by making sure that users are finding what they need easily.
Our cookies do not keep personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means.
Please visit www.aboutcookies.org to find out more about cookies.
Personal date you are legally obliged to provide
You are not legally obliged to provide us with any of your personal data however if you choose not to provide us with personal data we may not be able to provide services to you.
Your rights to know what personal data we hold and to control how we use it
Your legal right to know what personal data we hold about you is called the right of subject access. You can exercise this right by sending us a written request at any time. Please do so by sending your request marked Subject Access Request to Bamburgh Castle, Bamburgh, Northumberland, NE69 7DF or email [email protected]
Full details of your personal data rights are available on the Information Commissioner’s Office website at www.ico.org.uk.
When we will share your data with others
We may share your data with the following during our ongoing daily operations:
How we keep your data safe
Regrettably the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we use your personal data for marketing
Your details are added to our marketing database when you:
We may send you marketing communications by email, telephone, post.
You can ask us to only send you marketing communications by a particular method e.g. emails but not telephone calls or about specific subjects for example weddings. You may ask us not to send you any marketing communications at all.
You can check and update your current marketing preferences at any time by calling or emailing us using the details in the section above.
We will only share your personal data with third parties for marketing purposes if you provide us with your consent to do so.
How you can make a complaint
If you have cause to make a complaint about the way in which we have used your personal data please contact Bamburgh Castle and Cragside Estate using the contact details set out above.
You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk however we ask that you contact us in the first instance to allow us to respond and address your complaint first.
How long we will keep your personal data
Your personal data is kept only for the duration of time as the purpose it was collected for. Following this your data will either be deleted completely or anonymised. You can unsubscribe from our e-news at any time using the contact details above. Our Google Analytics are set to ‘do not automatically expire’, identifying that data will be kept indefinitely (Please see our cookie functions).
How we keep this policy up to date
This policy was last updated on 24th May 2018.
This policy is under regular review, we recommend you check this every time you submit personal information to our website. You can access this policy at any time via the link at the bottom of our website and from our e-newsletters.