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Covid-19 Update

Helping you plan a Covid-secure visit to us

UPDATE 26 NOVEMBER
In light of the Government’s announcement today regarding regional tiered restrictions, Bamburgh Castle will remain closed temporarily. We will be offering refunds or rebooking admission tickets to anyone who has booked up to and including 16th December. If you have booked a Father Christmas Experience we will be contacting you to offer you a magical ClausTime personalised virtual experience live from Bamburgh Castle or a full refund. We will be monitoring Government guidelines closely and look forward to re opening as soon as we can. Thank you for your kind support and understanding.

UPDATE 5 NOVEMBER
As a result of the current national lockdown restrictions Bamburgh Castle is  temporarily closed  to visitors.  We will continue to monitor Government regulations closely and will reopen following the lifting of Covid-19 restrictions which are set to ease on December 2. Our team are currently contacting anyone who has pre-purchased tickets for admission or for our Christmas events. Please bear with us and rest assured we will be in touch as soon as we can.

We will shortly be releasing tickets for Bamburgh Castle virtual Father Christmas experiences  that will still be going ahead thanks to the magic of Christmas.

UPDATE 31 OCTOBER
Following the Prime Minister’s announcement regarding the new national lockdown measures, Bamburgh Castle will be closed temporarily to visitors from Thursday 5 November for four weeks. Until then, the castle will be open as usual from 10.00am until 4.00pm (last admission 3.00pm).

We are completely reliant upon visitor income from viewings, events, weddings and holiday lettings to keep the castle standing for future generations,  however people’s lives must and have to come first and the safety of you, our visitors and that of our own team remains our absolute priority.

We hope that by acting swiftly and following Government regulations together with this new lockdown, we can play our part in overcoming Covid-19.

We are already contacting anyone who has pre-purchased tickets for admission or for our Christmas events. Please bear with us and rest assured we will be in touch  as soon as we can.

We will shortly be announcing an update to our Father Christmas experience events that will still be going ahead thanks to the magic of Christmas.  Details will be announced very soon.

We will be posting updates about our reopening here and across our social media channels where we will also be sharing many pictures and videos of your beloved Bamburgh Castle to inspire and uplift you.

We cannot thank you enough for the messages and letters of support that we’ve received from around the world. We always love to hear from you. Together we will get through these difficult times and it won’t be long until we are welcoming you back to Bamburgh Castle once again.

Francis Watson-Armstrong
Owner of Bamburgh Castle

Bamburgh Castle is proud to be VisitEngland ‘We’re Good to Go’  accredited.

What can I expect when I visit?

A priority for us is the safety and welfare of our visitors and team.  We are following Government guidance closely and have brought in external health and safety specialists to work alongside our team of experts. Together, we have built a thorough plan that gives you peace of mind to enjoy a safe visit to Bamburgh Castle, including restricted visitor numbers with pre booked advance tickets, increased hygiene measures, preferred routes and social distancing markers.

We are a cash-free attraction.

We’re looking forward to welcoming you.

Buy pre booked tickets  Read FAQ

 

Before setting off

Pre book tickets
While limited tickets will be available to buy on the day you can purchase pre booked advance tickets online to get fastrack access. Please note that it is not possible to pre book times.

Check our website
These are new times for us all and we’ll continue to monitor the situation on a daily basis and update you with any changes to our plans here on our website and on social media.

Not feeling well?
If you are showing any symptoms of Covid-19 please stay at home. There is always another time to visit us.

Be contactless ready
For health and safety purposes no cash is being accepted at Bamburgh Castle. Payments will be card only.

Face masks
It is mandatory to wear a face covering when inside our staterooms or indoor areas.

 

When you arrive

Parking
Parking payments are contactless. Please have your card at the ready and follow instructions for parking, remembering to social distance from others in our car parks.

Follow new signage
Please follow our new signage around the grounds and staterooms at all times and follow important safety requests from our team.

Social distancing
Please make sure you maintain at least a 1m plus gap from our staff, other visitors or groups at all times inside the castle and in our grounds. Markers and queue lines around the castle will help you keep a safe distance at all times. We ask all our visitors to respect and maintain social distancing measures whilst at Bamburgh Castle.

Reduced visitor numbers
We are opening with limited visitor numbers. Pre booked online tickets can be purchased in advance and the numbers of tickets available is capped for your safety. We may need to temporarily restrict access into the castle to enable you to social distance safely. Tickets are available to purchase at the gate, subject to availability and the number of people inside the castle.

When is the quietest time to visit?
The castle is generally quieter around 3pm. Peak times are between 10am and 12 noon.

Preferred routes
For your safety, a clearly marked preferred route will be in operation. Please keep to the righthand side of walkways. A map showing this route will be given to you on arrival.

Screens
Hygiene screens are in place at points of face to face contact, including our ticket office, food and drink outlets and retail counters.

Hygiene & Disinfection
We ask all our visitors to maintain high levels of hygiene. Please wash and sanitise your hands before your visit and frequently during your time with us.

Hand sanitisers
Hand sanitisers are available throughout the castle. Please use these liberally during your visit.

Toilets
In addition to existing toilet facilities,  high-quality portable WCs will be in place in The West Ward. We will be operating a one in, one out system.

Enhanced cleaning
Rigorous cleaning programmes will be in place throughout the day, while touch points such as handrails, handles, taps and benches will be disinfected and wiped down regularly.

 

Food & Drink

Takeaway refreshments will be available from our Clock Tower Tearoom to enjoy in outdoor spaces. Please note we will only be accepting card payments. In line with Covid-19 restrictions covered seating areas are limited. Please remember to wash and sanitise your hands before eating.

Picnics
You are welcome to bring a picnic. Please remember to tidy up after you and dispose of any litter carefully or take it home with you.

Dogs
Dogs are welcome at Bamburgh Castle in our grounds only. Dogs must be kept on leads at all times and we ask that you clean up after your dog.

Our Team 

All our staff  take part in specific and regular coronavirus training in line with our new health and safety plan and policies. This will help them to stay safe and protect you, our visitors, too. Staff will wear PPE including face masks, disposable gloves and eye protection for close contact and cleaning duties.

Click here for more information and FAQ.

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